Privacy Policy

Last updated: 31 August 2025
Effective date: 31 August 2025

1. Introduction

Plabify (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, store, and share your information when you visit and use our website and services.

2. Data Controller

Plabify is the data controller under applicable privacy laws. Should you have privacy concerns, please contact us at: [email protected]

3. Information We Collect

a) Information You Provide

• Account Data: Name, email address, hashed password, institution/university (optional).
• Payment Details: Processed securely via third-party gateways (we do not store full card details).
• Communications: Messages and support requests you send via email or platform.

b) Automatically Collected Information

• Usage Data: Pages viewed, time spent, mock exam usage, interactions within question banks.
• Log Data: IP address, browser type, device type.
• Crash & Performance Reports: For troubleshooting and improvements (e.g. via anonymised logs) plabable.complacifytechnologies.com+1placify.ai+1placify.app+1.

c) Cookies & Tracking

We use cookies for essential site functionality, session management, analytics, and performance optimisation. You can manage cookie preferences via your browser settings; note that disabling cookies may affect certain site features planify.iolabify.com.

4. How We Use Your Data

• To provide and improve our services, including account management, mock exams, question tracking, and performance analytics.
• To communicate account updates, security alerts, and educational notifications.
• For operational security—detecting misuse, maintaining a fair study environment (for instance, to prevent content sharing across multiple devices) plabable.com+1plabable.com+2placify.app+2.
• To comply with legal requirements when necessary.

5. Data Sharing & Disclosure

• Third‑party service providers: such as payment processors, hosting and analytics providers. Only when necessary to deliver the service.
• Legal obligations: when required by law or to protect Plabify’s rights.
• We do not sell or rent your personal data.

6. International Transfers

If your data is processed or stored outside your country, we ensure adequate protections are in place (for example, standard contractual clauses or data-processing agreements).

7. Your Rights

Where applicable (e.g., under GDPR), you have the right to:

• Access, correct, or delete your personal data.
• Restrict or object to specific processing.
• Withdraw consent (where processing is based on consent).
• Request data in a portable, machine-readable format.
  To exercise any of these rights, contact us securely at [email protected]. We may ask for identity verification before proceeding.

8. Data Retention

We retain your data only as long as necessary to fulfill the purposes for which it was collected, unless otherwise required by law. When your account is deleted or expired, anonymised usage data may be retained for analytics, while personal data is removed unless retention is legally required.

9. Children

Plabify’s services are intended for users aged 18 and above. We do not knowingly collect personal data from minors. If you believe a minor has shared personal data, please contact us immediately.

10. Security

We implement industry-standard technical and organisational measures—such as encryption in transit and secure hosting—to safeguard your data. However, no system can be 100% secure.

11. Changes to This Policy

Significant changes will be notified via email or in-app announcements at least 30 days before implementation. Continued use of Plabify following such changes constitutes acceptance.

12. Contact Us

For questions, concerns, or exercise of your privacy rights, please contact our Privacy Officer at:
[email protected]